🔏 betcamp Privacy Policy

For the purposes of the Philippine Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is betcamp, the operator of the betcamp online gaming platform accessible at betcamp.org.

As data controller, betcamp determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with this Policy and applicable Philippine data protection law.

betcamp has appointed a Data Protection Officer (DPO) as required under the Data Privacy Act of 2012. The DPO is responsible for overseeing betcamp's data protection strategy and ensuring compliance with applicable privacy laws. Contact details for the DPO are provided in Section 13 of this Policy.

betcamp collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Philippine mobile number and email address
• Residential address (barangay, city/municipality, province)
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., driver's license, passport, SSS ID, PhilHealth card, UMID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required
• Source of funds documentation where required by AML regulations

2.3 Financial & Transaction Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for transfer purposes (account name, bank name, account number)
• Debit card details (card number masked, expiry date)
• Deposit and withdrawal history, transaction amounts in Philippine Peso (₱)
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Game play history, wager amounts, wins and losses
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests)
• Bonus and promotion participation records

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and similar tracking technologies (see Section 9)
• Login timestamps and session logs

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences and opt-in/opt-out records

betcamp collects your personal data through the following means:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register a betcamp account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions. You are responsible for ensuring that all information you provide to betcamp is accurate, complete, and up to date.

3.2 Automatically Through Platform Use

When you access and use the betcamp Platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device information, browser type, pages visited, and session duration. This data helps us maintain Platform security, analyze usage patterns, and improve the player experience.

3.3 From Third-Party Sources

betcamp may receive personal data about you from the following third-party sources:

• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and screening against sanctions lists and politically exposed persons (PEP) databases.
• Payment Processors: GCash, PayMaya, and banking partners who provide transaction confirmation and fraud screening data.
• Fraud Prevention Services: Third-party providers who help us detect and prevent fraudulent activity on the Platform.
• Regulatory Authorities: PAGCOR and other Philippine regulatory bodies may share information with us in connection with our licensing and compliance obligations.

betcamp uses your personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012, betcamp processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the betcamp gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with betcamp's legal and regulatory obligations under Philippine law, including KYC/AML requirements, PAGCOR licensing conditions, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for betcamp's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: For certain processing activities — particularly direct marketing communications — betcamp relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betcamp does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers & Data Processors

betcamp engages trusted third-party service providers who process personal data on our behalf and under our instructions. These include:

• KYC and identity verification providers
• Payment processors (GCash, PayMaya, banking partners)
• Fraud detection and cybersecurity providers
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Analytics and Platform performance monitoring tools

All third-party processors are contractually bound to process your data only as instructed by betcamp, to maintain appropriate security measures, and to comply with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

betcamp may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine authorities where required by law, court order, or regulatory directive. Such disclosures will be made only to the extent required and will be documented in accordance with our internal compliance procedures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betcamp's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

betcamp retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

Upon expiry of the applicable retention period, betcamp will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes as it can no longer be linked to you personally.

betcamp takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the betcamp Platform is encrypted using TLS (Transport Layer Security) protocols.
• Encryption at Rest: Sensitive personal data stored on betcamp servers is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to betcamp personnel and authorized third-party processors who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: betcamp offers two-factor authentication (2FA) for player accounts and requires it for internal administrative access to player data systems.
• Regular Security Audits: betcamp conducts regular security assessments, penetration testing, and vulnerability scans of its Platform and infrastructure.
• Incident Response: betcamp maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

betcamp uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the betcamp website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and anonymized where possible.
• Session Identification Cookies: Used to maintain your authenticated session securely across pages of the Platform.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies may impair the functionality of the betcamp Platform and prevent you from accessing certain features.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betcamp. We are committed to facilitating the exercise of these rights promptly and without undue burden.

The betcamp Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. betcamp does not knowingly collect personal data from individuals under the age of 21.

If betcamp becomes aware that it has inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be handled in accordance with our Terms & Conditions.

betcamp supports the responsible gaming principle that gambling should never involve minors. We encourage parents and guardians to use parental control software to prevent underage access to online gaming platforms. For more information, please visit our Responsible Gaming page.

betcamp primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification platforms, and analytics tools — may process data in other countries.

Where personal data is transferred outside the Philippines, betcamp ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law.
• Transfers to countries or organizations that the National Privacy Commission has determined provide an adequate level of data protection.
• Binding corporate rules where data is transferred within a corporate group.

You may request further information about the safeguards applicable to any specific international data transfer by contacting betcamp's Data Protection Officer.

In compliance with the Data Privacy Act of 2012 and NPC Circular No. 16-01, betcamp has designated a Data Protection Officer (DPO) who is responsible for:

• Overseeing betcamp's compliance with the Data Privacy Act of 2012 and this Privacy Policy.
• Serving as the primary point of contact for data subjects wishing to exercise their privacy rights.
• Liaising with the National Privacy Commission on data protection matters.
• Conducting and overseeing Privacy Impact Assessments for new data processing activities.
• Managing betcamp's data breach response procedures.
• Providing data protection training and guidance to betcamp personnel.

If you have any questions, concerns, or complaints about this Privacy Policy or betcamp's data processing practices, please contact us in the first instance using the details below. We take all privacy concerns seriously and will respond promptly.

Filing a Complaint with the NPC

If you are not satisfied with betcamp's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available through official Philippine government channels.

betcamp encourages players to contact us directly in the first instance, as we are committed to resolving privacy concerns fairly and efficiently without the need for regulatory intervention.